Candy AI: Drive efficiency, improve personalization and automate workflow with Custom Conversational AI. Processing 500 million interactions a second, Candy AI is capable of providing response times that are up to 60% faster with common queries resolved instantly. Companies who apply AI to customer service reported a 25% improvement in customer satisfaction because customers like quicker and more accurate responses, says Gartner.
Thanks to the natural language processing (NLP) feature integrated inside Candy AId, it understands and responds accurately even to complex customer queries. Take AI-powered chatbots for instance that can respond to around 80% of routine queries, thereby reducing operating costs by more than 30%. Similarly, H&M uses AI-based solutions to depict how Android automation minimizes the service period and reduces human intervention for work in simple tasks.
Another benefit is personalization, Candy AI analyzes customer history, preferences and past interactions to provide personalized responses. The great news is that you can keep your clients for up to 15% longer with simple service improvements where a client feels treated as an individual. Salesforce employs similar AI tools to increase personalization, reinforcing the point that personalized customer experiences pay dividends in loyalty.
For sentiment analysis, Candy AI analyses text and voice to help customer service teams know when a negative sentiment reflects the satisfaction level of a customer. This has enhanced its problem resolution capabilities by 20% as teams can resolve problems before they even arise. As per HubSpot, customers prefer companies that proactively take care of their requirements — and hence proactive support improves brand perception.
It also helps optimize workflows by classifying all incoming inquiries, prioritizing urgent issues and directing them to the right teams. 40% of service efficiency gained from routing agents to work with high-impact tasks only using AI for workflow management. Companies such as Zendesk have integrated similar AI tools to reduce the backlog of support requests and provide higher quality responses.
Q: Will Candy AI change the customer service? candy ai transforms engagement with customers, enabling satisfaction-driven cost reductions through intelligent automation of responses, personalization and workflow optimization while delivering a responsive, high-quality experience across all transactions.